returns policy

Aurora Studios Returns Policy

1. Return Eligibility

At Aurora Studios, we want you to be delighted with your purchase. If you are not entirely satisfied, our returns policy allows you to return eligible items within 14 days from the date of delivery. Please note personalised items can only be returned if damaged in transit. In the case of any damaged items a full refund or replacement item will be offered. This does not affect your statutory rights.

2. Return Process

To initiate a return, please contact our customer service team at info@aurora-studios.eu. Provide your order number, a brief explanation of the reason for the return, and any relevant photographs if applicable. Our team will guide you through the return process.

3. Eligible Items

To be eligible for a return, items must be unused and in the same condition as received. They must also be in the original packaging. Certain types of goods may be exempt from being returned.

4. Non-Returnable Items

The following items are non-returnable:

  • Personalised or customised items

  • Gift cards

  • Downloadable software products

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact our customer service team at info@aurora-studios.eu

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

10. Contact Us

If you have any questions regarding our returns policy, please contact us at info@aurora-studios.eu